We built KarlaThe first AI assistant in a Mexican municipal government

A public case, built on governance, transparency and reversibility.

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Industries we work with

  • Real estate appraisal
  • Food distribution
  • Electric mobility
  • Legal services
  • Hydraulic services
  • E-commerce
Case study · May 2026

Karla, the first AI assistant in a Mexican municipal government

Rodrigo Ruiz Ballesteros, Secretario de Innovación y Tecnología, Municipio de Querétaro
Karla

Designed with HotlumPowell on principles of governance, transparency, and reversibility for the Secretariat of Innovation and Technology of the Municipality of Querétaro. Three days after going live, the Secretary published the founding manifesto.

Governance, transparency, reversibility: the same three principles guide every agent we build.

Cases in operation

Agents already at work

Real cases, told by industry. Out of confidentiality, we do not name our clients.

01

Real estate appraisal

The challenge

The appraiser spends the day in the field while calls and requests pile up.

What the agent does

Answers the office line with a natural voice, takes messages and appraisal requests, transcribes voice notes and finds files in the archive.

What changes

Calls get answered even when he is out, and everything reaches his chat in order.

02

Food distribution

The challenge

Payables, stock and supplier orders scattered across reports.

What the agent does

Analyzes the reports the director shares, proposes suggested orders with a recommendation and follows up on open items.

What changes

The director decides with the numbers in hand. The agent prepares; it does not decide.

03

Electric mobility

The challenge

Quoting spare parts means searching part by part on the manufacturer portals.

What the agent does

Takes the request, looks up every part number, builds the quote and leaves it ready for approval before it goes out.

What changes

A real 34-part request, fully quoted, with substitutes flagged and nothing sent without review.

04

E-commerce

Our own case

The challenge

Running the store every day without a large team.

What the agent does

Reconciles orders and inventory every day, flags anything that does not add up and escalates what needs approval.

What changes

Operations run every day under supervision; people approve the delicate calls.

Every agent works within the permissions the client sets, and escalates what matters to a person.

Why Choose HotlumPowell AI

Practical AI implementation that drives results: less manual work, faster response times, and a team trained to run the systems.

AI Strategy & Innovation

Comprehensive AI roadmaps tailored to your business objectives and industry requirements.

Rapid Implementation

Fast-track your AI adoption with our proven methodologies and expert implementation.

Enterprise Security

Bank-level security protocols ensuring your data and AI systems remain protected and safe.

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Projects Delivered
98%
Client Satisfaction
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Industries Served
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Our AI Services

Business-ready AI implementation: we assess, configure, connect tools, and train your team so it actually runs day to day.

Agentic AI Strategy

Decide what to automate first, which tools to use, and how to measure results. Turn AI curiosity into an executable plan.

  • Agent Architecture Design
  • LLM Selection & Fine-tuning
  • Multi-Agent Orchestration
  • RAG Pipeline Strategy

Enterprise AI Implementation

Production deployment with security and scale. We connect data, systems, and workflows so AI runs reliably.

  • LLM Infrastructure Setup
  • Vector Database Architecture
  • Kubernetes & Cloud-Native AI
  • LLMOps & Monitoring

Custom AI Agents & Apps

We build agents and apps for concrete work: support, follow-ups, analysis, and ops-integrated with your existing tools.

  • Conversational Agents
  • RAG Knowledge Systems
  • Code Generation Agents
  • Multimodal AI Apps

AI Enablement & Training

Train your team to run intelligent systems: prompts, workflows, best practices, and security. Less dependency, more adoption.

  • AI Coding Tools Bootcamps (Claude Code, Codex, Cursor, Google)
  • Prompt Engineering Mastery
  • AI Safety & Ethics
  • Agent Design Workshops

Intelligent Data & Insights

Turn scattered information into useful answers and reporting. Retrieval, synthesis, and dashboards to move faster with context.

  • Vector Search & RAG
  • Knowledge Graph Construction
  • Synthetic Data Generation
  • Real-time Analytics

AI Workflow Automation

Automate end-to-end processes with agents plus human oversight. Less rework, fewer delays, better customer experience.

  • Agentic Process Automation
  • Document Intelligence
  • Decision-Making Agents
  • Workflow Orchestration

Foundational Services: Powering the Future of AI

Data Center & Infrastructure Strategy

We provide the strategic and technical consulting necessary to build and scale the next generation of AI-ready data centers, serving both public sector and enterprise clients.

  • Government & Public Sector Advisory
  • Site Selection & Feasibility Analysis
  • Energy & Sustainability Planning
  • High-Performance Compute (HPC) Design

Industry-Specific Solutions for all sizes and industries

Enterprise

Large-scale AI transformations for large organizations

Manufacturing

Smart factory solutions and predictive maintenance systems

Retail & E-commerce

Personalization, inventory optimization, and AI-powered customer service

Professional Services

AI-powered automation for agencies and consultancies

AI Marketing & Digital Advertising

AI-driven campaign optimization, marketing agents and customer journey analysis

About HotlumPowell

HotlumPowell is a consulting firm founded in 2018. We help businesses turn AI interest into working systems: assessment, tool selection, implementation, and staff training.

Most SMBs have heard about AI, but few have people who know where to start. We’re the bridge between “sounds useful” and “it runs daily,” with a practical, security-first approach.

We work with leaders and teams to implement concrete wins: faster response times, fewer repetitive tasks, and internal capabilities to sustain improvement.

2018
Founded
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